COVID-19 Practices - True Conditioning

COVID-19 Practices


Health + Safety Standard

Your safety and the safety of our staff remains our top priority during these unprecedented times. We are confident that the protocols that we have in place will maintain a safe environment for everyone. We continue to evolve and adapt our measures with the guidelines of our regulatory colleges, the Provincial Health Officer, the BCCDC and WorkSafeBC. You can feel confident that we are taking every precaution to operate safely.

Group Fitness Practices

Physical Distance

Capacity restrictions and physical distancing are no longer required for indoor fitness classes, but that being said we will slowly increase our classes back to full capacity.

Workout Stations

Workout stations will be removed or adjusted to allow for increased capacity.

Wear a mask

Members and staff are required to wear a mask within common areas of the studio. While working out, masks are recommended if you have not been fully vaccinated. Masks will be available upon request.

Arrival Time

Please arrive no earlier than 5 to 10 minutes before class, sanitize your hands and put indoor shoes on before entering the upstairs studio. We will have shoes and coat racks available downstairs.

Temp. Monitoring

We will no longer be monitoring temperatures. If you’re feeling any signs of illness, please stay home and contact our team for penalty free cancellations.

Lockers Availability

Lockers are available again for storage of your personal items.

Flu symptoms?

Stay home if you have any flu symptoms. Contact our team for penalty free cancellations.

Washroom Usage

Please change at home and only use washroom if absolutely required.

Book Online!

Please continue to Book online using or by phone using our True Conditioning app.  No walk- ins will be allowed at this time.

COVID Questionnaire

Please complete your covid questionnaire before entering the studio (if you have not been fully vaccinated). You can find the questionnaire here.

After Class

Once you workout is complete, please place your workout equipment back to its original placement, and exit in a timely manner. The instructor will then use a top grade disinfectant spray to clean the entire area and equipment before the next class.

Online classes

Online classes will still be up and running every day of the week, and we will continue to offer high intensity options for those of you working out at home.

Cleaning Standards

Frequent Cleaning

Staff will be required to use top grade disinfectant to thoroughly clean the group fitness are before, and after every class, and frequently throughout the day. This includes all high traffic areas, surfaces, and non-high traffic areas.

Equipment Sanitization

All TRX straps and equipment will be disinfected by staff after each class, even if not used. This includes every part of the TRX straps, all dumbbells (rubber and handles), mini bands, mats, and the surrounding area.

Staff + Member Responsibility

Feel Sick?

If you feel sick or have any symptoms (runny nose, coughing, sneezing, fever or general feelings of being unwell) – please stay home.

Physical Distance

Physical distancing are no longer required for indoor fitness classes – high five your workout partner!


If you have tested positive for COVID-19 or come into contact with someone who has, please refrain from coming to the studio for 14 days.

Have you Travelled?

If you have travelled, please follow government guidelines and do not return to the studio until it is safe to do so.

The Risk

If you are in a high-risk category or take care of someone who is, we understand that returning to the studio at this time might not be for you. By choosing to attend an in-studio class, even with increased safety measures, you acknowledge and accept the additional risks associated with the global health pandemic COVID-19.

Studio Updates + Final Notes

Updated: Sept 9, 2021
Effective September 13th 2021, by order of the Provincial Health Officer, proof of vaccination will be required to  be collected by businesses in the hospitality sector which includes gyms and fitness studios. Following the new Provincial Health Order, we ask you please upload your vaccine information once via this survey. Once you have uploaded your vaccine passport you will NOT be required to show your vaccine passport or vaccine information to attend a class.

As of August 25, masks are mandatory in common areas of the studio. While working out, masks are recommended if you are not fully vaccinated. These recommendations will be reviewed by Bonnie Henry when vaccine passports are released.

Once again thank you for continued support and patience during these times and we love seeing you back in the studio.

Our community is our biggest priority. We promise to remain diligent during this time to ensure you feel comfortable and safe in our space. As developments continue to be made, we will keep you updated with any further changes and developments.